Responsible Gambling at JB.COM – Player Protection First

JB.COM treats gambling as a form of entertainment rather than a source of income. The platform encourages users to play responsibly, stay aware of their spending habits and use available protection tools whenever gaming stops feeling controlled or enjoyable.

JB.COM casino operates under a licence issued by the Curaçao Gaming Authority (OGL/2024/1519/0809) and follows responsible gambling standards designed to support player safety. Access to the platform is restricted to users aged 18 and over, while age checks and verification procedures help prevent underage access.

Responsible gambling support is available through the dedicated team at rg@jb.com, where users can request assistance related to limits, self-exclusion or safer play tools.

JB.COM Licensing and Regulatory Commitment

The responsible gambling framework at JB.COM is based on licensing obligations established by the Curaçao Gaming Authority. The platform is operated by Zozo Technology B.V., a company registered in Curaçao under registration number 165255.

Player protection measures are supported through a Risk-Based Approach (RBA) that applies throughout the user lifecycle. This means activity monitoring, account verification and behavioural risk signals are reviewed through systems designed to reduce financial and operational risks.

JB.COM follows FATF standards and licensing recommendations issued by the CGA. A dedicated Chief Compliance Officer oversees compliance procedures, while staff regularly complete AML/CFT training. Independent audits are also conducted to ensure policies remain aligned with regulatory expectations.

Deposit, Loss and Bet Limits on JB.COM

Financial control tools are available to every user through account settings. These options help players manage spending habits and reduce impulsive decisions during gaming sessions.

JB.COM provides three main types of limits:

• deposit limits – daily, weekly or monthly spending caps;
• loss limits – restrictions on how much money can be lost within a selected period;
• bet limits – controls over maximum wager amounts.

An important principle applies to all protection tools. If a user lowers an existing limit, the change takes effect immediately. However, increasing a limit becomes active only after a cooling period. This delay exists intentionally to reduce decisions made during emotional or impulsive moments.

Because gaming behaviour can change over time, users are encouraged to review limits regularly and adjust them according to personal budgets.

Set Account Limits

Time-Out Feature – Taking a Short Break from JB.COM

The Time-Out feature is intended for users who want to pause gambling activity without permanently closing access to their account. It works as a temporary restriction that blocks gameplay while preserving account settings and balance information.

JB.COM allows users to activate a break for:

• 24 hours;
• 7 days;
• 1 month;
• 3 months.

During an active time-out period, access to casino games, sportsbook activity and deposits is restricted. However, the account itself remains available and can be accessed again after the selected period ends.

This option may be useful for players who feel they need a pause but are not ready for long-term self-exclusion. Activation is available through profile settings or by contacting customer support.

Self-Exclusion at JB.COM – How to Close Your Account

For users who require a stronger restriction, JB.COM offers a self-exclusion program. Unlike a temporary break, self-exclusion completely blocks access to the platform for a selected period and cannot be reversed early.

Available self-exclusion periods include 1 year, 3 years, 5 years, 10 years or permanent exclusion.

During self-exclusion:

• access to the platform becomes fully blocked;
• new account registration is prohibited;
• marketing emails and promotional communication stop immediately.

The restriction remains active for the selected period and cannot be cancelled manually by the user before it ends. This rule exists to prevent impulsive requests for account reopening.

To activate self-exclusion, users can contact rg@jb.com or request assistance through Live Chat 24/7.

How to Recognise Problem Gambling – Warning Signs

Gaming habits sometimes change gradually, making problematic behaviour difficult to notice at an early stage. JB.COM does not diagnose gambling problems, but it encourages self-assessment through behavioural warning signs.

Potential indicators may include:

• gambling with money intended for rent, bills or daily expenses;
• trying to recover previous losses through additional betting;
• increasing stake sizes to achieve the same emotional response;
• hiding gambling frequency or spending from family members;
• irritability when trying to stop playing;
• neglecting work, studies or social responsibilities.

Experiencing three or more warning signs may indicate that additional support could be helpful. Recognising patterns early can make it easier to restore balance before gambling begins affecting everyday life.

Gambling vs. Problem Gambling – Understanding the Difference

Entertainment-based gambling usually follows personal limits. Players set a budget before starting, control session duration and understand that gaming outcomes are unpredictable. Gambling remains separate from work, finances and personal responsibilities.

Problem gambling often develops when control over time and money begins to weaken. Gaming may become a priority over responsibilities, spending increases unexpectedly or stopping becomes difficult without external support.

The transition between entertainment and harmful behaviour can happen gradually. For this reason, regular self-checks and honest reflection about gaming habits remain important even for experienced users.

Protecting Minors on JB.COM

Access to JB.COM is restricted to users aged 18+ only. Age verification is required during registration, and gaming features remain unavailable until required checks are completed.

The platform does not target minors or vulnerable individuals through marketing materials. Account ownership also remains personal, meaning login credentials should never be shared with underage family members.

Parents and guardians may consider external parental control tools to reduce gambling-related access on personal devices. Examples include Gamban and BetBlocker, both of which can restrict access to gambling platforms.

Keeping account information private and securing devices helps reduce the risk of accidental access by minors.

Tips for Safe and Controlled Play at JB.COM

Responsible gambling often begins with simple habits and consistent boundaries. Small preventive actions may help users maintain better control over gaming behaviour.

Practical recommendations include:

• setting a budget before starting a gaming session and sticking to it;
• avoiding attempts to recover losses through larger bets;
• not gambling during stress, alcohol consumption or emotional pressure;
• taking regular breaks from extended sessions;
• treating gambling as entertainment rather than income;
• using built-in deposit, loss and betting limits.

No system removes risk entirely, but responsible habits may help players maintain healthier and more predictable gaming routines.

External Support Resources Available to JB.COM Players

Sometimes platform tools are not enough, and external support may be helpful. Seeking assistance should be viewed as a practical step rather than a weakness.

JB.COM refers users to independent organisations that provide confidential support:

• Gambling Therapy – multilingual online guidance and support for gambling-related issues worldwide;
• GamCare – counselling services, educational materials and support groups.

For responsible gambling matters, users may contact rg@jb.com, while complaints or escalated issues can be directed to complaints@jb.com.

Professional support services are available for anyone who feels gambling is becoming difficult to manage, whether the issue appears small or already affects everyday life.

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